Service Advisor - Acura Hunt Valley

United Fidelity Bank • Towson, MD

1d • Onsite

About The Position

As a Service Advisor at Acura Hunt Valley, you will be an integral part of a nationwide team, servicing a high volume of vehicles daily and fostering long-term customer loyalty. This role involves leveraging leading-edge technology and your automotive knowledge to identify and present service opportunities that enhance vehicle safety. Working within state-of-the-art service departments, the Service Advisor acts as a crucial link between Service Technicians and customers. You will be actively involved in the service lane, explaining technician recommendations in clear, understandable language and suggesting additional services to ensure customer vehicle safety. AutoNation, one of the largest automotive retailers in the U.S. and a Fortune 150 company, offers innovative products, exceptional services, and comprehensive solutions across a network of dealerships. The company provides a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services. AutoNation is committed to making a positive difference through initiatives like DRV PNK, which has raised over $40 million for cancer-related causes, and by fostering a diverse, equitable, and inclusive workplace. The company is undergoing a multi-year digital transformation aimed at revolutionizing the automotive industry, driven by innovation, teamwork, and a focus on customers, coworkers, and communities.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees