Service Advisor| Automotive Service Writer

The Faricy Boys • Colorado Springs, CO

10d • $70,000 - $100,000

About The Position

We are seeking a results-driven Service Advisor for our brand-new Kia Dealership in Colorado Springs. The Service Advisor plays a key role in delivering exceptional customer experience while supporting service department performance and revenue goals. This position is responsible for greeting customers, identifying vehicle service needs, and recommending appropriate maintenance and repairs.

As a Service Advisor, you’ll be the key connection between our customers and our service team.

Requirements

• Previous Service Advisor or automotive service experience
• Knowledge of common automotive repairs and maintenance (oil changes, brakes, shocks, struts, etc.)
• Strong communication and customer service skills
• Ability to multitask in a fast-paced dealership environment
• Confidence in explaining and recommending services to customers
• Familiarity with dealership operations and service processes

Responsibilities

• Greet customers and perform walk-around vehicle inspections
• Create accurate repair orders and service estimates
• Clearly explain services, timelines, and costs
• Recommend maintenance based on manufacturer guidelines
• Communicate with customers throughout the service process
• Coordinate with technicians to ensure efficient workflow
• Review completed work and invoices with customers at pickup
• Handle customer concerns with professionalism and urgency
• Maintain organized service records and documentation
• Greeting customers and understanding their service needs
• Listening to concerns and documenting vehicle issues accurately
• Communicating technician findings and service recommendations
• Scheduling appointments and managing service timelines
• Keeping customers updated on repair progress
• Educating customers on recommended maintenance services
• Recommending additional services when appropriate
• Coordinating with technicians to ensure efficient repairs
• Delivering an exceptional customer experience every time

Benefits

• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• PTO, Holiday pay and Sick leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed