Automotive Service Advisor / Writer

DARCARS Automotive Group•Frederick, MD

1d•Onsite

About The Position

DARCARS of Frederick is seeking an Automotive Service Advisor / Writer. In this role, you will be responsible for presenting, consulting, and selling automotive warranty products and repair services to customers professionally, adhering to manufacturer maintenance schedules and requirements, and company policy. You will also build rapport with customers to promote satisfaction and retention.

Requirements

Must have great customer service, phone and computer skills
Previous automotive Service Advisor experience highly preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background)

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customers with a complete and accurate estimate of repair orders
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
Follow the manufacturer’s warranty guidelines and procedures
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Manage in a fast paced work environment with limited supervision