Service Advisor / Service Writer

Don Johnson Auto Group • Cumberland, WI

2d • Onsite

About The Position

Don Johnson's Cumberland Motors is looking for a high-performing Automotive Service Advisor to join our service team in Cumberland. This role is also commonly known as a Service Writer or Service Consultant. You’ll be the trusted connection between our guests and technicians, helping people feel informed, respected, and confident when they bring their vehicle in for service. If you are organized, positive, dependable, and focused on great customer service, this could be a great fit.

Requirements

• Valid driver’s license
• Acceptable driving record under company insurance requirements
• High school diploma or equivalent
• Ability to work full-time in Hayward, WI
• Strong communication and customer service skills

Nice To Haves

• Previous automotive service experience is preferred, but we are also open to the right person with strong customer service, sales, hospitality, scheduling, or leadership experience.
• Automotive Service Advisor
• Service Writer
• Service Consultant
• Dealership service department
• Customer service
• Sales
• Hospitality
• Repair order writing
• Vehicle maintenance knowledge

Responsibilities

• Welcome guests and create a positive first impression.
• Listen to vehicle concerns and document them clearly.
• Write accurate repair orders for technicians.
• Review service history and recommend needed maintenance.
• Communicate estimates, timelines, and repair recommendations.
• Explain technician findings in a clear, helpful way.
• Keep guests updated throughout the repair process.
• Coordinate with technicians, parts, and service leadership.
• Help deliver a great experience with no regrets.

Benefits

• Health, dental, and vision insurance
• Supplemental insurance options
• Company-funded 401(k)
• Paid holidays and personal leave
• Paid training and certification opportunities
• Career growth within a successful dealership group
• No-cost college degree opportunities for eligible team members and family
• Automotive discounts
• Monthly team lunches and employee recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED