Service Writer/Advisor
About The Position
ProX Powersports, a large volume powersport, lawn equipment, and marine dealer, is seeking to expand its staff to continue providing top-notch customer service to its growing customer base. The ideal candidate will be hard-working, career-minded, self-starting, and possess a passion for the ATV/UTV community and Polaris products. This role requires excellent customer interaction, promptness, strong communication skills between staff and customers, the ability to multitask, and a preference for an energetic, fast-paced environment. This is an opportunity to join one of the best and fastest-growing dealerships in the Southeast, offering great pay and benefits in return for great experience and drive.
Requirements
- Customer friendly
- Prompt
- Able to communicate well between staff and customers
- Able to multi-task
- Enjoy an energetic and fast paced environment
- Strong organization skills
- Excellent communication skills
- Stable work history
- Good driving record required
- Drug Free
- Urgency and Accountability
- Positive Attitude
- Strong Work Ethic
- Excellent Customer Service skill
- Ability to work Independently
Nice To Haves
- Service Advisor experience preferred
- Prior dealership experience preferred
Responsibilities
- Greeting customers and listing all vehicle concerns and information.
- Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
- Using product and service knowledge to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling/booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
- Overseeing the service department’s workflow and schedule.
- Calling customers to advise them about service changes or vehicle pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are communicated to customers and processing their payments.
- Submitting and receiving approval from factory and extended warranty for repairs needed.
- Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
Benefits
- 2 weeks vacation pro-rated based on hire date the first year
- Paid sick days pro-rated based on hire date the first year
- BCBS Health Insurance - portion company paid
- Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
- Company paid life, AD&D and Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
