Service Advisor

Lithia & Driveway•Ramsey, NJ

12d•Onsite

About The Position

Dealership: L0768 Prestige Lexus of Ramsey Prestige Lexus of Ramsey NOW HIRING Service Advisors! Pay: Uncapped, performance-driven annual earning potential of $80,000 to $120,000+ If you are a detail-oriented producer with a proven track record of prioritizing customer experience and loyalty, APPLY TODAY! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, we offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won’t find anywhere else.

Requirements

2-3+ years of previous Service Advisor experience, Lexus experience preferred
Well-versed in using CDK
Consistently high CSI and customer retention scores
Courteous and professional communication skills
Process driven, detail-oriented with strong accountability and a sense of urgency
Solid automotive service knowledge (technician background is a plus)
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Lexus experience preferred
technician background is a plus

Responsibilities

Serve as the communicator and liaison between the customer and technician
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
Deliver a premium luxury customer experience every day
Present inspection results with confidence to close work, build value, and maximize customer pay
Drive strong customer pay labor per RO and gross performance
Control timelines, approvals, and expectations
Maintain exceptional CSI, retention, and revenue metrics
Execute warranty and service processes with zero excuses