Service Advisor
About The Position
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Subaru of Santa Monica, we serve a community that's passionate about this brand and loyal to the people who take care of their vehicles. Subaru owners return not just because of the car -- but because of the relationship. Our Service Advisors are the ones who build and keep that trust.
Requirements
- 2+ years of service advisor experience in a franchised dealership -- required
- Track record of strong CSI and NPS scores and repeat guest relationships
- Clear, composed communicator who builds lasting trust with guests and keeps technicians and managers aligned
- Able to manage high volume accurately without losing attention to detail or the guest experience
- Valid driver's license with a clean driving record
- A hospitality mindset -- you treat every guest interaction like it matters, because it does
Nice To Haves
- Subaru brand experience strongly preferred -- familiarity with Subaru service processes, menus, and systems is a real advantage
- Reynolds & Reynolds or CDK experience preferred
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
- Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
- Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle value
- Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
- Represent Subaru of Santa Monica and Swickard's hospitality standards in every guest interaction
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid Subaru manufacturer and product training
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
