Service Advisor--Up to $9000 in bonus potential!

McMahons Best-One Tire•Bryan, OH

70d•$20 - $30

About The Position

McMahon’s Best-One Tire & Auto Care is a family-owned company that has operated in Fort Wayne, Indiana, since 1969. The Service Advisor joins the Bryan, Ohio team and helps customers with automotive needs, schedules appointments, and serves as the liaison between customers and technicians. The role also involves customer service, work-order and invoice processing, payment handling, and keeping paperwork accurate and current.

Requirements

Perform duties and responsibilities safely.
Consistently follow store policies and procedures.
Read and complete instructions.
Work in a fast-paced, customer-service-oriented environment.
Work well as a member of a group.
Be detail-oriented and carry out tasks with the details necessary to complete them well.
Have 2–4 years of related experience.
Have a valid driver's license and a driving record that meets the company's insurance requirements.
Complete ongoing training as required by company standards.
Be competent in MS Word, Excel, and Maddenco.
Be able to learn and operate the point-of-sale system to create work orders and invoice customers efficiently and promptly.

Responsibilities

Schedule appointments and help customers with their automotive needs.
Act as the liaison between customers and technicians.
Prepare paperwork for technicians immediately.
Ensure paperwork is properly filled out, updated, completed, and closed according to company and customer standards, including mileage, hours, unit number, and purchase order information.
Answer phones and greet and assist customers respectfully and promptly.
Use the point-of-sale system to create work orders and invoice customers efficiently and promptly.
Compute sales prices and total purchases, and process payments.
Maintain knowledge of current promotions, payment policies, exchanges, returns, and security practices.
Open and close cash registers, count money, balance drawers, and make deposits.
Generate computer bills.
Clean shelves, counters, and tables.
Fill in at other retail locations as needed.
Meet the requirements outlined in the company employee handbook.
Perform other duties as needed.