Mercedes Benz & Sprinter Service Advisor

Kendall Auto Group•Bend, OR

13h•Onsite

About The Position

Kendall Auto Group is seeking a Service Advisor to join their Service team at Mercedes Benz & Sprinter Bend. This role is in a fast-paced environment serving clients throughout the community. The Service Advisor is the first point of contact for customers in the service department and is crucial in building lifelong service customers. The ideal candidate will have high-level customer service experience, strong time management, work ethic, and communication skills, with the ability to make recommendations and prioritize customer needs.

Requirements

High level customer service experience.
Demonstrated time management skills.
Strong work ethics.
Strong communication skills.
Ability to make recommendations and prioritize items in order of importance for customers.
Valid driver's license.
Good driving record.

Nice To Haves

Knowledge of automobile repair and maintenance.
2 years of service writing experience.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying work was properly performed and diagnosed.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers throughout the day.
Scheduling service appointments.

Benefits

Competitive pay plan / no cap on earnings
Career path development opportunities
Competitive paid time off
Shop Manager on-site for assistance
Fair dispatching and teamwork environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans