Automotive Service Advisor - Mercedes-Benz

Murgado Automotive Group • Midlothian, VA

11h • Onsite

About The Position

At Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, we provide an unmatched luxury experience for our customers through premium service and a commitment to excellence. Our dealership represents one of the most prestigious automotive brands in the world, and we strive to maintain the highest standards of customer satisfaction and service. We are currently seeking a dedicated and enthusiastic Automotive Service Advisor to join our team. As a Service Advisor at Mercedes-Benz of Midlothian, you will play a vital role in ensuring our customers receive an exceptional service experience. You will be the primary point of contact for our service customers, advising them on necessary maintenance, coordinating repairs, and ensuring their needs are met promptly and professionally.

Requirements

• High school diploma or equivalent
• A valid driver’s license with a clean driving record.
• Strong organizational skills and attention to detail.
• A passion for delivering exceptional customer service.

Nice To Haves

• Additional technical or customer service training is a plus.
• Previous experience in a service advisor role or a similar customer-facing position in the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with automotive repair processes and systems is a plus.

Responsibilities

• Greet customers warmly upon arrival and assess their automotive service needs.
• Provide expert advice on vehicle maintenance, repairs, and service options.
• Prepare repair orders by documenting customer concerns and coordinating with service technicians to ensure accurate diagnosis and repair.
• Communicate service updates to customers and answer any questions they may have.
• Ensure the customer experience is seamless, from check-in to vehicle pick-up.
• Provide detailed explanations of services performed and associated costs.
• Recommend additional services as needed, based on vehicle condition and manufacturer guidelines.
• Work closely with technicians and parts staff to ensure timely and accurate service completion.
• Maintain strong customer relationships and ensure satisfaction at every stage of the service process.

Benefits

• Competitive compensation package with performance-based incentives.
• Comprehensive Medical, Dental & Vision Insurance.
• 401K Plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicles, parts, and services.
• Opportunities for career advancement within the Murgado Automotive Group.
• Supportive and dynamic work environment with a focus on training and development.
• Access to cutting-edge service tools and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED