Automotive Service Assistant - Mercedes-Benz

Ciocca Management Company Inc • New London, CT

10h • Onsite

About The Position

We have an immediate opening for an energetic, enthusiastic and highly motivated individual to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Mercedes-Benz of New London, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Requirements

• Self-starter with ability to work well as part of a team or independently
• Valid driver's license and clean driving record
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced dealership environment.
• Excellent organizational skills and attention to detail.
• Comfortable using dealership systems, phones, email, scanners, and basic office technology.
• Ability to work cooperatively with Service, Sales, Parts, Warranty, BDC, and Administrative teams.
• Reliable, professional, and able to maintain confidentiality with customer and dealership information.

Nice To Haves

• Prior dealership experience preferred, especially in service administration, BDC, warranty, loaner fleet, or cashier/reception roles.

Responsibilities

• Answer incoming phone calls professionally and transfer calls to the appropriate team members.
• Schedule service appointments and assist customers with basic service-related questions.
• Coordinate with the BDC team on appointment scheduling, customer calls, and service inquiries.
• Assist with customer updates when Service Advisors require additional support.
• Email customer invoices and other service-related documents as needed.
• Scan repair orders into the dealer management system.
• Assist with warranty repair orders, including scanning warranty approvals and helping locate missing information from prior ownership records.
• Support the service department with administrative follow-up related to repair orders, customer invoices, and internal documentation.
• Pay technicians for completed work in accordance with dealership processes and management approval.
• Obtain customer parts quotes and relay information to Service Advisors so labor estimates can be completed.
• Assist in communicating completed quote information back to customers when appropriate.
• Work closely with Service Advisors, Warranty Administration, Parts, Sales, BDC, and Accounting to ensure timely and accurate communication.
• Manage and track the service loaner fleet.
• Handle loaner vehicle check-ins and loan-outs.
• Maintain accurate records of loaner vehicle usage, availability, and customer activity.
• Help ensure loaner vehicles are properly accounted for and returned in appropriate condition.
• Supply the Sales Department and Title Clerk with scanned K208 forms and CPO documentation.
• Manage sales dealer plates, including checking plates in and out and maintaining proper tracking.

Benefits

• Hourly pay
• PTO and holidays
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed