Mercedes-Benz Service Manager

Mercedes-Benz of Beverly Hills•Beverly Hills, CA

1d•Onsite

About The Position

At Mercedes-Benz of Beverly Hills, we are committed to delivering an exceptional guest experience through professionalism, operational excellence, and a strong commitment to quality. We are looking for a driven and experienced Service Manager to lead our service department, support team performance, and help create a service experience that builds long-term guest loyalty. This is a leadership role for someone who can balance customer satisfaction, team development, operational efficiency, and financial performance in a fast-paced dealership environment.

Requirements

Ability to lead, motivate and coach Service Advisors to ensure high level of customer experience.
Develop and implement presentation of service recommendations and selling strategies.
Excellent verbal and written communication skills.
Handle customer and team inquiries with professionalism and transparency; resolve complaints promptly to foster trust and loyalty.
Cultivate team collaboration within the dealership.
Ability to multi-task and thrive at high paced environment.
Proven Automotive Dealership Service experience is a must.

Nice To Haves

Hands on experience as a Service Advisor is highly desirable
Mercedes-Benz / Luxury and CDK experience a plus

Responsibilities

Lead the daily operations of the service department to promote efficiency, productivity, and a high level of guest satisfaction.
Oversee service advisors, technicians, shop workflow, and department support staff to ensure smooth and timely operations.
Monitor repair order activity, technician productivity, labor sales, effective labor rate, comebacks, and overall department performance.
Partner with the Parts Department and other dealership leaders to support efficient vehicle flow and strong internal collaboration.
Coach, develop, and hold team members accountable to performance expectations, customer service standards, and operational processes.
Help maintain a guest-focused culture that emphasizes communication, trust, follow-through, and professionalism.
Review department performance metrics and identify opportunities to improve profitability, efficiency, and the overall guest experience.
Ensure service operations are aligned with dealership policies, manufacturer expectations, and applicable safety and compliance standards.
Support staffing, onboarding, training, and ongoing development of service department team members.
Address guest concerns and escalated service matters in a professional, timely, and solution-oriented manner.
Maintain an organized, safe, and high-performing work environment throughout the service department.
Contribute to the dealership’s overall success by helping the service department achieve operational and financial goals.