Service Advisor | Commission-Based - Tuttle Click Capistrano Ford
About The Position
Service Advisors at Tuttle‑Click Capistrano Ford are at the center of the Service Department, coordinating between technicians and customers to keep operations running smoothly. The role requires delivering exceptional customer experiences in a fast-paced dealership environment. Tuttle‑Click Capistrano Ford is part of the Tuttle‑Click Family of Dealerships, known for its excellent reputation in the automotive industry. They foster a supportive and collaborative culture, provide industry-leading training and development, offer competitive pay and benefits, and represent top-tier Ford products. The company focuses on community and customer service.
Requirements
- Prior service advisor or automotive customer service experience preferred
- Strong communication, organization, and follow‑up skills
- Sales‑oriented mindset with a focus on ethical recommendations
- Ability to multitask in a fast‑paced, high‑volume environment
- Comfortable using dealership DMS and related software
- Professional, customer‑focused approach
- Must be at least 18 years of age
- Possess a valid driver’s license
- Maintain an acceptable driving record
- Able to pass a background check and drug screening
Responsibilities
- Ensure customers receive prompt, courteous, and effective service
- Drive the sale of technicians’ time to meet the department’s goals
- Prioritize recommended services and present options clearly
- Keep customers informed on repair timelines, costs, and updates
- Maintain consistent communication between customers and technicians
- Deliver a positive, seamless dealership experience from start to finish
Benefits
- Employer-subsidized Medical and Dental insurance
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
