Service Advisor | Hourly + Commission - Big Valley Ford
About The Position
As a Service Advisor, you will serve as the primary point of contact between our customers and the service department. You will play a key role in ensuring a positive service experience by clearly communicating repair needs, coordinating with technicians, and keeping customers informed throughout the service process. At Big Valley Ford, our Service Advisors are the high-energy "air traffic controllers" of our dealership. If you have the communication skills of a diplomat and the mindset of a pro, stop just taking orders and start leading the drive. We need a bold bridge between our technicians and our customers—your desk is waiting.
Requirements
- Previous automotive service advisor experience preferred
- Strong customer service and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic knowledge of automotive maintenance and repair services
- Computer proficiency and ability to learn dealership management systems
- Professional appearance and positive attitude
- Ability to work collaboratively with technicians and service department staff
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Responsibilities
- Greet customers promptly and professionally when they arrive for service appointments
- Listen carefully to customer concerns and accurately document vehicle issues
- Open and manage repair orders while ensuring all information is accurate and complete
- Communicate recommended repairs and maintenance services to customers clearly and professionally
- Provide cost estimates and obtain customer authorization for repairs
- Coordinate with service technicians to ensure accurate diagnosis and timely repairs
- Keep customers informed about repair status, delays, or additional service needs
- Ensure completed work meets dealership quality standards before returning vehicles to customers
- Maintain strong relationships with customers to encourage repeat service visits
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
