Service Advisor

Swickard TOG, LLC d/b/a Chevrolet Buick GMC Cadillac of Thousand Oaks • Thousand Oaks, CA

12d • $60,000 - $120,000 • Onsite

About The Position

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. At Chevrolet of Thousand Oaks, we serve a community that trusts us with their vehicles -- from daily drivers to work trucks to performance models. Chevy guests are loyal when they're taken care of, and our Service Advisors are the people who earn and keep that loyalty through clear communication, accurate work, and a genuine hospitality-first approach.

Requirements

• 1+ year of service advisor experience in a franchised dealership preferred -- candidates with comparable sales or hospitality experience are encouraged to apply
• Chevrolet, GM, or domestic brand experience a strong plus -- familiarity with GM service processes and systems is an advantage
• Track record of strong CSI and NPS performance and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Chevrolet of Thousand Oaks and Swickard's hospitality standard in every guest interaction

Benefits

• Paid GM and Chevrolet manufacturer training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed