Service Advisor, Coquitlam

Fountain Tire • Coquitlam, BC

4d • CA$28 • Onsite

About The Position

Fountain Tire Coquitlam is seeking a high-energy, customer-focused Inside Sales Representative / Service Advisor to act as the liaison between customers and shop technicians. This role involves greeting customers, diagnosing automotive or tire needs, explaining technical issues clearly, and selling necessary repair solutions.

Requirements

• 2+ years of experience as a Service Advisor, Service Writer, Parts Counter Consultant, or in a similar customer-facing role within the automotive repair or tire industry.
• Strong basic understanding of automotive mechanics, preventative maintenance, and tire sizing/brands
• Proficiency with automotive shop management software
• Strong verbal and written communication with a proven track record of building customer trust.
• Highly organized with the ability to multitask under pressure, prioritize competing demands, and thrive in a fast-paced environment.
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract

Nice To Haves

• Experience in a tire-specific or mechanical shop is highly preferred.

Responsibilities

• Greet customers warmly, schedule service appointments, and provide accurate timelines for vehicle repairs.
• Listen to customer concerns, look up vehicle service histories, and recommend necessary maintenance or mechanical repairs.
• Guide customers through choosing the right tires based on vehicle specifications, driving habits, and budget.
• Translate complex mechanical jargon from the technicians into simple, easy-to-understand explanations for the customer.
• Create accurate cost estimates for parts and labor, obtain customer approval before work begins, and process final invoices.
• Coordinate with shop and technicians to maximize daily bay productivity and ensure parts arrive on time.

Benefits

• Competitive compensation: $28+ per hour (based on experience)
• Comprehensive health, dental, and vision benefit programs for you and your family
• RRSP program with company matching
• Excellent training program & opportunity for advancement
• Great discounts for you and your family on tires, parts, and mechanical services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed