Service Advisor - Lehigh Valley Hyundai

Vinart Dealerships•Emmaus, PA

3h•$45,000 - $140,000•Onsite

About The Position

Lehigh Valley Hyundai is currently seeking candidates for our open Automotive Service Advisor Position. This role sells and schedules needed service work in the service department. The schedule is 9am-7pm Monday-Thursday, Friday 7am-5pm, and every 3rd Saturday 7am-5pm, with a day off during the week when working Saturday, totaling 5 days a week.

Requirements

High school diploma or GED
Valid driver's license
Customer-service oriented
Typing/ computer skills
Communication skills

Nice To Haves

Service Advisor experience preferred

Responsibilities

Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair order as appropriate.