Service Advisor-Inver Grove Mazda

Morrie's Auto Group•Inver Grove Heights, MN

2d•$6,000 - $9,000•Onsite

About The Position

Morrie's Auto Group is a rapidly expanding, privately-owned dealership group in the Midwest with 30 locations across Minnesota, Wisconsin, Michigan, and Illinois. We offer a wide range of top OEM brands and aim to be the most trusted choice for both our employees and customers. We are dedicated to employee development, with a focus on promoting interested employees into management roles, providing industry-leading benefits, and cultivating a positive and inclusive work environment.

Requirements

Problem solving skills
Strong verbal and written communication skills
Professional personal presentation
Strong organizational skills

Nice To Haves

CDK experience preferred but not required

Responsibilities

Greet customers, listen to their description of the problem, and obtain customer and vehicle information.
Inspect all vehicles for bodywork and notify the customer if additional work is needed.
Secure customer agreement before repairs, provide cost estimates, and approximate completion times.
Advise customers on vehicle care and the importance of maintenance according to manufacturer specifications, using maintenance menus.
Handle minor customer complaints and misunderstandings.
Monitor the progress of each repair order and contact customers by telephone regarding any changes to the estimate or promised completion time.
Handle telephone inquiries and return phone messages promptly.
Deliver vehicles to customers, answer any questions, review work performed, and explain charges and coverage.
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
Assist the service manager as necessary.
Follow company safety procedures to avoid exposure to fumes, dirt, dust, and harsh chemicals.