Automotive Service Advisor

Crain Automotive • Sherwood, AR

3d • Onsite

About The Position

At Crain Kia of Sherwood, we believe our employees are the foundation of our success. We are committed to creating an environment where team members are respected, supported, rewarded, and given opportunities to grow. If you are customer-focused, driven to succeed, and passionate about delivering an exceptional ownership experience, we want to meet you. We are seeking a Service Advisor who can build relationships with customers, communicate effectively, and help create an outstanding service experience from start to finish.

Requirements

• Previous automotive service advising experience preferred
• Strong communication and customer service skills
• Ability to multi-task in a fast-paced environment
• Positive attitude and professional appearance
• Strong organizational skills and attention to detail
• Ability to work effectively with customers, technicians, and team members
• Computer proficiency and ability to learn dealership software
• Valid driver's license with an acceptable driving record

Responsibilities

• Greeting customers and creating a welcoming experience
• Listening to customer concerns and documenting vehicle needs accurately
• Recommending maintenance and repair services based on vehicle requirements
• Providing estimates and explaining repairs in a clear, professional manner
• Coordinating repairs with technicians and monitoring progress
• Keeping customers informed throughout the service process
• Ensuring customer satisfaction before, during, and after the visit
• Building long-term relationships that encourage repeat business and referrals
• Maintaining accurate records and following dealership processes

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Training
• Career Advancement Opportunities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed