Service Advisor

Vanguard Volkswagen of North Austin•Austin, TX

5d•$100,000 - $120,000

About The Position

Vanguard operates dealerships located in Arlington, Carrollton, Sherman. We represent the manufacturer brands Kia, GMC, Volkswagen. Family-owned and operated, Vanguard promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers! We invite you to learn more and discover "The Vanguard Family." Pay Range: $100,000.00 to $120,000.00 Based on Experience. Base plus commission What you can expect: We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through new dealerships. We provide a generous comprehensive compensation and benefits package to help ensure your success:

Requirements

Proven record of achieving exceptional customer satisfaction
Experience as a service advisor, assistant lane manager or service consultant.
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs.

Nice To Haves

Volkswagen Experience a plus

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend maintenance based on age, mileage, and history of vehicle.
Prepare a complete and accurate estimate of the cost for labor and parts.
Establish follow up time.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.