Service Advisor - Rattlesnake Mountain Harley-Davidson
About The Position
As part of RideNow Powersports—the nation’s premier powersports network with over 50 locations nationwide—our dealerships are the heart of the riding community. From V-Twin motorcycles, ATVs, and UTVs to personal watercraft, custom gear, and top-tier technical repair, we live and breathe the powersports lifestyle every single day. RideNow Rattlesnake Mountain Harley-Davidson are seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be the main bridge between our riders and our service department. You will deliver exceptional customer engagement, build trust through clear communication and accurate estimates, and keep our customers' machines running at peak performance.
Requirements
- 1+ years of experience in a powersports or automotive dealership service environment.
- Strong verbal and written communication skills with a proven track record of delivering top-tier customer service.
- Demonstrated ability to write clear, concise, and thorough service repair orders.
- Ability to prioritize tasks and thrive in a fast-paced, dynamic environment.
- Valid driver’s license with a clean driving record.
- Physical ability to stand for extended periods, navigate indoor/outdoor showroom lots and service bays, and work comfortably in a high-energy environment with motorcycle V-Twin engine noise.
Nice To Haves
- Motorcycle endorsement preferred.
Responsibilities
- Greet customers warmly as the primary point of contact and guide them through the service, maintenance, and repair process.
- Schedule service appointments for repairs, routine maintenance, and manufacturer safety recalls.
- Listen carefully to customer needs and accurately document vehicle concerns and symptoms on detailed repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
- Educate customers on required or recommended maintenance, provide clear cost estimates, and promote current promotions or auxiliary services.
- Monitor repair progress in the shop and proactively communicate status updates, additional recommended work, or unexpected delays to customers and the Service Manager.
- Review completed repair orders with customers upon pickup, answer technical questions, explain work performed, and ensure total customer satisfaction.
- Perform other related operational duties as required to maintain a seamless, high-performing service center.
Benefits
- Medical, Pharmacy, Telemedicine, Dental, and Vision coverage (eligible 1st of the month following 30 days), plus HSA and FSA options.
- 401(k) plan, Life and AD&D insurance, Short/Long-Term Disability, and supplemental insurance options.
- Employees accrue paid time off at a rate of 0.0385 hours per hour worked (approximately 1.54 hours per weekly pay period, totaling 80 hours / 10 days annually for full-time staff). PTO can be used for vacation, personal time, and illness. This policy meets or exceeds the requirements of the Washington State Paid Sick Leave Law.
- 3 paid holidays per year (Store Only)
- Employee Assistance Program (EAP) and a Pet Discount Savings Plan.
- Generous employee discounts on parts, accessories, and gear.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
