Internet Sales Specialist - Rattlesnake Harley-Davidson

RideNow Group • Kennewick, WA

8d • Onsite

About The Position

RideNow Powersports is looking for a friendly, detail-oriented, and motivated Internet Sales Specialist to join our growing team! If you enjoy helping people, are great at staying organized, and feel confident handling online leads and phone calls, this could be the perfect role for you.

Requirements

• 1+ year of experience in a dealership or internet sales environment (automotive or powersports is preferred).
• Strong communication skills, both written and verbal.
• Comfortable using CRM software and working with multiple online tools.
• Detail-oriented with strong follow-up habits and organizational skills.
• Friendly, professional attitude and willingness to learn.

Responsibilities

• Handle incoming internet leads, phone calls, and inquiries with professionalism, positivity, and prompt responses.
• Confirm and manage appointments, and provide friendly follow-up with unsold customers.
• Communicate clearly and professionally through email, text, and phone—always aiming to be helpful, honest, and accurate.
• Stay in touch with past customers to build loyalty and long-term relationships.
• Learn and maintain up-to-date knowledge of current inventory and assist customers in finding the right vehicle.
• Accurately log customer information and follow-ups in our CRM to ensure a smooth sales process.
• Work collaboratively with teammates across departments to give customers a great overall experience.

Benefits

• Hourly training pay is $20.00/hour during the initial 30-day training period. Following training, compensation transitions to a commission structure where employees receive earned commissions or hourly training pay ($20.00/hour), whichever is higher per pay period.
• Sold Appointments: $25 per sold appointment.
• Unit Commission (New Bikes): 1 – 1.5 bikes: $200 per unit. 2 – 3 bikes: $250 per unit. 3.5+ bikes: $300 per unit (commissions apply to new bikes sold after reaching the 1.5 unit threshold).
• Medical, Pharmacy, Telemedicine, Dental, and Vision coverage (eligible 1st of the month following 30 days), plus HSA and FSA options.
• 401(k) plan, Life and AD&D insurance, Short/Long-Term Disability, and supplemental insurance options.
• Employees accrue paid time off at a rate of 0.0385 hours per hour worked (approximately 1.54 hours per weekly pay period, totaling 80 hours / 10 days annually for full-time staff). PTO can be used for vacation, personal time, and illness. This policy meets or exceeds the requirements of the Washington State Paid Sick Leave Law.
• 3 paid holidays per year.
• Employee Assistance Program (EAP) and a Pet Discount Savings Plan.
• Generous employee discounts on parts, accessories, and gear.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed