Experienced Service Advisor
Serra CDJR Lake Orion•Lake Orion, MI
•Onsite
About The Position
Serra CDJR Lake Orion is seeking an Experienced Service Advisor to join our team in Lake Orion, MI. This role is pivotal in providing exceptional customer service and ensuring a seamless experience for our clients. You will serve as the primary point of contact between our customers and the service department, managing service inquiries, scheduling appointments, and coordinating repairs with our technicians.
Requirements
- Proven experience as a Service Advisor or similar role in the automotive service industry.
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Detail-oriented with excellent organizational abilities.
- Comfortable with rotating Saturday shifts.
Nice To Haves
- Familiarity with automotive terminology and repair processes is preferred.
Responsibilities
- Greet customers and listen carefully to their service needs.
- Provide accurate estimates and explain services to customers.
- Schedule service appointments and maintain communication throughout the repair process.
- Work closely with technicians to track repair status and ensure timely completion.
- Handle customer concerns and resolve issues professionally and promptly.
- Maintain customer records and ensure all documentation is accurate.
- Participate in rotating Saturday shifts as part of the service team schedule.
Benefits
- Monthly commission with weekly draw of $750
- Unlimited commission potential based on performance.
- Opportunity to work with a reputable and growing dealership.
- Supportive team environment and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
