Service Advisor - Lehigh Valley Honda

Vinart Dealerships•Emmaus, PA

About The Position

Lehigh Valley Honda, part of Vinart, is seeking an Automotive Service Advisor for its service department. The advisor sells and schedules needed service work, helps customers understand recommended vehicle maintenance, and coordinates repair orders and communications throughout the service process. No experience is required; training will be provided. Compensation includes a base salary plus commission, varying by skills and experience. Total pay averages $60,000–$100,000. Benefits include health, dental, vision, and disability insurance eligibility after 60 days; employee discounts on products, parts, and services; tickets to PP&L Center; paid time off; a 401(k) with matching; a flexible spending account; company-paid life insurance; and growth and advancement opportunities. Vinart is an equal opportunity employer committed to a diverse and inclusive workplace. Qualified applicants are considered without regard to race, color, religion, sex, national origin, disability, or age, in accordance with applicable laws and regulations.

Requirements

High school diploma or GED.
Valid driver’s license.
Clean background.
Customer-service orientation.
Typing and computer skills.
Communication skills.

Responsibilities

Greet customers promptly and courteously and obtain vehicle information.
Accurately and clearly document customers’ vehicle concerns on repair orders.
Ensure timely processing of used-vehicle mechanical reconditioning in accordance with dealership policies and guidelines.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers on vehicle care and the value of maintenance according to manufacturer and dealership recommendations.
Check repair progress throughout the day.
Contact customers about changes to estimates or promised completion times, explain costs and timing, and obtain authorization before performing additional repairs.
Implement and maintain a service marketing program by collecting or confirming customers’ email addresses and cell phone numbers.
Review repair orders to confirm work is complete and additional work and authorization are documented; close repair orders as appropriate.