Service Advisor - Lehigh Valley Honda

Vinart Dealerships•Emmaus, PA

2d•$60,000 - $100,000

About The Position

Lehigh Valley Honda, part of Vinart, is seeking an Automotive Service Advisor for its service department. The role sells and schedules needed service work, supports customers throughout the repair process, and helps ensure service and reconditioning work is documented and completed in accordance with dealership guidelines. No prior experience is required; training will be provided. Compensation includes base salary plus commission based on skills and experience, with average total pay of $60,000–$100,000. Benefits include health, dental, vision, and disability insurance eligibility after 60 days; employee discounts; tickets to PP&L Center; PTO; a 401(k) with matching; a flexible spending account; company-paid life insurance; and growth and advancement opportunities. Vinart reports about 400 employees and is an equal opportunity employer committed to a diverse and inclusive workplace.

Requirements

High school diploma or GED.
Valid driver’s license.
Clean background.
Customer-service orientation.
Typing and computer skills.
Communication skills.

Responsibilities

Greet customers promptly and courteously and obtain vehicle information.
Accurately and clearly document customers’ vehicle concerns on repair orders.
Ensure timely processing of used-vehicle mechanical reconditioning in accordance with dealership policies and guidelines.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers on vehicle care and the value of maintaining vehicles according to manufacturer and dealer recommendations.
Monitor repair progress throughout the day and contact customers about changes to estimates or promised completion times.
Explain cost and time requirements and obtain proper authorization before additional repairs are performed.
Support the service marketing program by collecting or confirming customers’ email addresses and cell phone numbers.
Review repair orders to confirm work completion and documentation of additional work and authorization, and close repair orders as appropriate.