Experienced Service Advisor - Powersports

Cedar Creek Motorsports • Cedarburg, WI

2d • Onsite

About The Position

Cedar Creek Motorsports, Wisconsin's leader in powersports near Milwaukee, WI, is seeking an experienced, energetic, service sales person to join their fast-paced dealership. This is a full-time position where you will work in a huge, new state-of-the-art 45,000 sq. ft. powersports dealership. You will be part of a national award-winning technician team and support over 35,000 customers. The dealership is family-owned for over 31 years and is recognized nationally for its friendliness and product knowledge, setting high standards and influencing the powersports industry in the USA.

Requirements

• Strong conversation and phone skills.
• Attention to detail, organized and ability to prioritize.
• Highly motivated and willing to take initiative.
• Ability to multi-task while being courteous and positive.
• Ability to work in a fast-paced environment.
• Dependable, honest and enthusiastic.
• Excellent TEAM player.

Responsibilities

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service.
• Diagnose mechanical problems accurately and clearly relay information to customer.
• Clearly communicate to customer the estimated cost and set expectations of completion times.
• Accurately look up parts for repair orders to build estimates.
• Open and close repair orders and perform cashier duties as needed to check customer out.
• Run VIN numbers for outstanding warranty repair work on manufacturer websites.
• Open and close warranty repair orders.
• Follow procedures for quick and efficient handling of repair orders (customer and internal).
• Become efficient with all phases of the service process.
• Walk customer around their new purchase and introduce them to the service dept and what we have to offer to make the buying experience enjoyable.
• Greet all customers in a courteous and friendly manner.
• Handle telephone and over-the-counter transactions quickly and courteously.
• Identify additional service a vehicle may need that customer is not aware of.
• Handle customer objections reasonably, showing empathy and a positive attitude.

Benefits

• Great work environment: work hard + have fun
• Newest, coolest products in the powersports industry are here
• Committed team of people to work with
• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
• Outstanding employee discount
• Paid training, continuing education you'll need to be successful
• Incentives for performance
• Paid holidays/vacation with longevity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed