Powersports Service Advisor

Seminole Powersports North•Eustis, FL

6d•Onsite

About The Position

Seminole Powersports Eustis is seeking a personable, motivated, and skilled Service Advisor/Writer to join their high-energy team. As the vital link between customers and expert technicians, the Service Advisor plays a key role in ensuring a seamless and positive service experience. This role is suitable for individuals with experience in Powersports, automotive, or general customer service, emphasizing passion for helping others and excellent communication skills.

Requirements

Proven experience in a Service Writing or Advisor role (powersports or automotive experience is a significant plus!).
Exceptional customer service and communication skills, with the ability to build rapport and trust.
A foundational understanding of mechanical knowledge to effectively communicate service needs.
Strong multitasking and problem-solving abilities to navigate various customer and technical situations.
Excellent organizational skills and attention to detail to ensure accuracy in all tasks.

Nice To Haves

Familiarity with Lightspeed or similar dealership management software is a definite advantage.

Responsibilities

Be the primary point of contact for service customers, warmly greeting them and actively listening to their needs and concerns.
Translate customer needs and concerns into precise and comprehensive work orders, ensuring our service technicians have all the necessary information for efficient and accurate repairs.
Accurately prepare service and repair estimates, thoroughly explaining recommendations and associated costs to customers.
Proactively keep customers informed about the progress of their service, ensuring transparency and building trust.
Efficiently manage and finalize service tickets, ensuring accuracy and timely completion.
Optimize service workflow by managing dispatch schedules effectively.
Identify and promote valuable services that enhance vehicle performance and customer satisfaction.
Collaborate closely with the Service Manager and Parts Department to ensure smooth operations.
Verify warranty and service contract coverage for customer repairs.
Maintain accurate customer service records within our database system.
Administer manufacturer warranties for qualifying repairs.
Communicate service specials and important updates to customers.