Powersports Service Technician

Hexco Motorsports•Oshkosh, WI

11d

About The Position

Hexco Motorsports is a small, dedicated shop providing repair and maintenance services for ATVs, snowmobiles, UTVs, motorcycles, and jet skis. The Powersports Service Technician joins the service and parts department to diagnose, repair, and maintain recreational vehicles. The role calls for technical expertise, strong organization, and a customer-focused approach. The technician inspects vehicles and equipment, diagnoses mechanical problems, performs routine and preventative maintenance, and repairs or replaces faulty components. The role also includes communicating with customers about diagnoses and repairs, preparing estimates with Service Writers, keeping accurate service documentation, maintaining a clean and safe shop, and collaborating with other technicians and staff. Staying current with industry developments, vehicle technology, and diagnostic equipment is expected.

Requirements

Strong understanding of small engine mechanics and repair.
Proficiency using diagnostic tools, repair equipment, and basic hand tools.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to work flexibly in a dynamic environment, including overtime when necessary.

Nice To Haves

Prior experience in customer service and mechanical repair.

Responsibilities

Inspect and diagnose mechanical issues in vehicles and equipment.
Perform routine maintenance and preventative services, including oil changes, tire rotations, and filter replacements.
Use diagnostic tools and testing equipment to identify malfunctions.
Repair or replace faulty components, including engines, brakes, transmissions, and electrical systems.
Test-drive vehicles after repairs to ensure proper operation.
Communicate with customers to understand issues and explain diagnoses and repair processes.
Work with Service Writers to prepare detailed repair and replacement cost estimates and obtain customer approval before beginning work.
Explain post-repair vehicle conditions and answer customer questions about maintenance and operation.
Maintain accurate records of services performed, parts used, and time spent on repairs.
Document inspections, repairs, and maintenance tasks for warranties or customer files.
Keep tools, equipment, and the shop area clean, organized, and well-maintained.
Follow safety protocols and comply with workplace regulations.
Collaborate with other technicians and staff to complete complex repairs efficiently.
Stay updated on industry developments, vehicle technology, and diagnostic equipment.