Experienced Service Advisor

Hendrick Automotive Group•Overland Park, KS

6d•Onsite

About The Position

We're looking for an experienced service advisor to join our winning team. Hendrick Acura and Hendrick Automotive Group believes that people are its most important asset. Our primary focus is to help our teammates accomplish the goals they have set for themselves, their careers and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers.

Requirements

High School Diploma
Automotive field of study/work experience
3-5 years of desired work experience
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Responsibilities

Selling, identifying and documenting service, maintenance, and repair service for customers.
Scheduling service to be performed.
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned