Experienced Service Advisor

Lithia & Driveway•Honolulu, HI

2d•$5,500 - $13,000•Onsite

About The Position

We are seeking an experienced Service Advisor to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive and efficient service experience. You will manage customer concerns, provide accurate estimates, and coordinate with our service technicians to ensure timely and quality repairs. Your goal is to make the service process simple, transparent, and convenient for our customers.

Requirements

Dealership Service Advisor Experience, 5+ years
Automotive Knowledge, 5+ years
Typing – ability to type efficiently in order to enter repair orders.
Mathematics – calculating service costs and counting change.
Experience with CDK, 2+ years
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Nice To Haves

General Motors experience preferred but not required

Responsibilities

Answer incoming telephone calls in a friendly and professional manner.
Follow the Initial Customer Contact (ICC) process.
Greet customers in a friendly and professional manner.
Identify, confirm, and offer resolution to customer concerns.
Communicate with customers about necessary services, costs, and timelines.
Assess customer needs by conducting a vehicle walk around.
Obtain agreement from customers for service needs.
Offer a multi-point inspection.
Write accurate repair orders using the ADP system.
Follow the Interim Customer Contact (ICC2) process.
Provide accurate estimates and uphold the upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians, utilizing cost control methods.
Communicate with technicians to gain a clear understanding of services required and/or performed.
Follow up with customers during the repair/servicing of their vehicle to keep them informed of the status.
Receive and process cash or credit payments for all services performed.
Upon completion of service, promptly and professionally deliver the vehicle to the customer.
Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining the services to be provided.