Experienced Service Advisor

Swickard Edmonds, LLC, d/b/a Swickard Toyota • Edmonds, WA

6d • $50,000 - $150,000 • Onsite

About The Position

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Swickard Toyota of Edmonds, we serve a community that values trust, reliability, and a service experience that respects their time. Toyota guests return not just because of the vehicle -- but because of the relationship. Our Service Advisors are the people who build and keep that trust, one visit at a time.

Requirements

• 2+ years of service advisor experience in a franchised dealership -- required
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

Nice To Haves

• Toyota or domestic brand experience a strong plus -- familiarity with Toyota service processes, menus, and systems is an advantage
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds lasting trust with guests and keeps technicians and managers aligned
• Able to manage high volume accurately without losing attention to detail or the guest experience

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Swickard Toyota of Edmonds and our hospitality standard in every guest interaction

Benefits

• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed