2nd Shift Service Advisor

Allegiance Truck Centers • Syracuse, NY

5d • Onsite

About The Position

This role involves managing the shop's workflow and schedule, communicating with customers about service changes and delivery times, and coordinating with the service team on parts ordering. The Service Advisor will also prepare repair orders, monitor repair progress, handle customer inquiries, and review completed work.

Requirements

• High School Diploma or GED
• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy

Nice To Haves

• Familiarity with auto and trucking

Responsibilities

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require.
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED