Service Advisor - 2nd Shift

Peterbilt of Atlanta • Kennesaw, GA

5d • Onsite

About The Position

Our Service Advisors have front-line responsibility for customer interaction. Responsibilities include determining a customer’s vehicle issue, documenting and preparing repair orders, scheduling service, communicating with the customer, preparing estimates, obtaining authorization, closing repair orders, and obtaining the appropriate form of payment from the customer. This position reports to the Service Manager, is a 40 hour a week position and is eligible for overtime. This position also qualifies for a monthly bonus incentive based on your individual gross profit.

Requirements

• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Ability to communicate well orally and in writing with customers, vendors, and other contacts
• Two years of related experience in a dealership
• General knowledge of truck mechanical operations
• Willingness to submit to a background check and post-offer drug screen

Nice To Haves

• Sales experience

Responsibilities

• Determine a customer’s vehicle issue
• Document and prepare repair orders
• Schedule service
• Communicate with the customer
• Prepare estimates
• Obtain authorization
• Close repair orders
• Obtain the appropriate form of payment from the customer
• Road testing of vehicles

Benefits

• Monthly bonus incentive
• Overtime pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED