Service Advisor - VW/Volvo Cerritos

McKenna Motor Company Inc•Cerritos, CA

1d•$35,152 - $181,917•Onsite

About The Position

McKenna Cerritos is looking for an Experienced Service Advisor for our Cerritos store. This is a great opportunity for a customer-focused, detail-oriented, highly motivated individual to join our excellent service department. McKenna Cerritos is part of the McKenna Motors 9 dealership group which includes the Porsche, BMW, Mini, Volvo, Volkswagen and Subaru brands. We offer a competitive pay plan & benefits, and opportunities for growth and promotion.

Requirements

Minimum 2 years Service Advisor experience required
Excellent communication skills including the ability to effectively communicate in person, over the phone and in writing
Ability to operate an automobile, including one with manual transmission
Valid U.S. Driver's license
Must be willing to submit to a pre-employment background check and drug screen
Clean driving record needed
Applicants must have the ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
Applicants must be detail-oriented and well organized
Outstanding customer service skills

Nice To Haves

Experience with ADP or similar Dealer Management Systems preferred
Experience with Microsoft Word, Outlook and Office applications preferred

Responsibilities

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Performs other duties as assigned.