Service Advisor (1st Shift)

Truck Centers•Troy, IL

6d•Onsite

About The Position

Truck Centers, Inc. is seeking a Service Advisor to be the welcoming face of their Service department. This role involves assisting customers with their service needs, ensuring a smooth and efficient service experience. The Service Advisor will be the go-to person for customers, handling interactions both in person and over the phone with professionalism and care.

Requirements

Valid Driver's License with ability to meet insurance requirements.
Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred.
Knowledge of Service department operations, trucks, and truck parts.
Demonstrated customer service and interpersonal communications skills, even in times of stress.
Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook.
Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability.
Must participate in a pre-employment background check and drug screen.

Nice To Haves

CDL preferred.
Mechanical aptitude or truck repair experience is highly preferred.
Procede software experience is a plus.
Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply.

Responsibilities

Greet customers warmly and assist them with their service needs.
Create detailed repair orders and schedule service appointments using digital tools.
Conduct initial discussions with drivers to understand concerns and perform basic inspections.
Verify account details, check for recalls, review repair history, and confirm warranty coverage.
Keep customers informed throughout the repair process, ensuring clear and transparent communication.
Arrange towing and other sublet services as needed.
Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
Guide customers on dealership amenities and arrange shuttle services if needed.
Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
Monitor customer feedback and take proactive steps to enhance their experience.