Service Advisor - 2nd Shift

Vanguard Truck Centers•Cahokia, IL

7d•$50,000 - $70,000•Onsite

About The Position

Vanguard Truck Centers is seeking a driven, team-oriented Service Advisor with a great attitude and a desire for success to join their growing and profitable company. The Service Advisor will be responsible for managing customer repairs from initiation to completion, ensuring excellent customer communication, driving service sales, and maintaining customer service standards. This role involves working closely with the Service Manager and other departments to ensure timely and efficient repair processes. Vanguard Truck Centers invests in its employees and offers opportunities for career advancement.

Requirements

2 years of Service Advisor experience required
Heavy duty truck experience preferred
Automotive Service Excellence (ASE) Certifications
Manufacturer Training
Valid Driver's License
Ability to meet insurability requirements
Safety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas
Background screening is a mandatory prerequisite for employment consideration.

Nice To Haves

Heavy duty truck experience

Responsibilities

Exercise Vanguard established Processes and Procedures.
Initiate customer repair using the Certified Uptime Center process (JPRO).
Monitor customer repair process from initiation to close.
Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
Manage internal / departmental communications to insure timely and smooth repair event.
Drive service sales by capitalizing on upsell opportunities.
Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
Communicate awareness of the Customer Experience Management survey (CEM).
Daily review of open repair orders with Service Manager as a part of the daily RO close process.
Participate in developmental and assigned training paths.
Maintain Vanguard customer service standards
Engagement in TEAM environment.
Keep work area clean and organized.
Communicate work place or process issues and provide resolution input.
Participate in Service Department meetings.
Assists with the flow of work in the service department.