Auto Service Advisor-Ottawa Honda

Home Run Auto Group • Ottawa, IL

8d • Onsite

About The Position

The Service Advisor role at Ottawa Honda is a customer-facing position responsible for managing the service experience for customers. This includes generating service order estimations, scheduling appointments, conducting post-repair follow-ups, and clearly communicating service details and costs to customers. The role requires exceptional customer service skills, the ability to multitask in a fast-paced environment, and the capacity to work with limited supervision.

Requirements

• Exceptional customer service skills and follow up are required
• Ability to work with limited supervision
• Must be able to multitask and work in fast paced environment

Responsibilities

• Generate service order estimations and quotes for customers
• Schedule appointments, and maintain an organized schedule
• Conduct post repair follow up and customer service
• Explain any cost & service time requirements
• Educate customers on work completed and any cost adjustments
• Ability to work with limited supervision
• Must be able to multitask and work in fast paced environment
• Exceptional customer service skills and follow up are required

Benefits

• Competitive salary
• Health, Dental & Life Insurance
• Short Term Disability Insurance
• 401K with company match
• Vacation & Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed