Honda Service Advisor Superior Honda, Cincinnati

JEFF WYLER AUTOMOTIVE FAMILY•Cincinnati, OH

1d•Onsite

About The Position

Superior Honda in Cincinnati is hiring an Automotive Service Advisor. The Jeff Wyler Automotive Family has been voted Best Workplace for the last 6 years. The Service Advisor greets customers, listens to their concerns, determines service needs, and prepares repair orders. They also estimate costs for additional repairs, obtain customer approval, and advise customers on available work orders. This role is crucial for maintaining customer satisfaction and ensuring efficient service operations.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Organized and friendly personality
Exceptional communication skills with customers
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record
A desire for a long-term career with a growing organization
Personal and professional integrity

Responsibilities

Advise customers about necessary service for routine maintenance.
Help identify mechanical problems by questioning the customer, doing a visual inspection, or road testing the vehicle.
Confer with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
Prepare a repair order showing time, cost, and labor estimates for service.
Write a brief description of the customer’s concern about the repair order to help the technician locate the problem.
Explain the work performed and the repair order charges to the customer.
Handle customer complaints.
Schedule service appointments.
Obtain customer and vehicle data before arrival when possible.
Greet customers in a timely, friendly manner and obtain vehicle information.
Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician.
Refer to service history, inspect vehicle, and recommend additional needed service.
Advise customers on the care of their cars and the value of maintaining their vehicles according to manufacturers' specifications.
Provide a complete and accurate written cost estimate for labor and parts.
Establish “promised time.” Check with the dispatcher, if necessary.
Obtain customer's signature on repair order; provide the customer with a copy.
Establish customer's method of payment.
Obtain credit approval, if necessary.
Notify dispatcher of incoming work.
Check on the progress of repair throughout the day.
Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed.
Implement and maintain a service marketing program.
Review repair orders to ensure that work is completed and additional work and authorization are noted.
Close repair order as appropriate.
Ensure that vehicles are parked in assigned areas, locked, and all keys are marked and put away correctly.
Keep service department forms, menus, and pricing guides up to date.
Implement a quality control process to eliminate comebacks.
Maintain high customer satisfaction standards.
Handle telephone inquiries regarding appointments and work in process.
Inspect all vehicles for bodywork, inform the customer if work is needed, and provide an estimate for bodywork.
Maintain a professional appearance.
Keep work area clean.
Perform other tasks as assigned.