Honda Automotive Service Advisor

Hendrick Automotive Group

2d•Onsite

About The Position

The Automotive Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role also involves scheduling service appointments to be performed. The position requires meeting dealership standards for repair and order production, maintaining high Customer Satisfaction Index (CSI) scores, and ensuring an organized, clean, and safe work area. The Service Advisor must also accurately record work hours, follow company policies and procedures, and adhere to all safety regulations.

Requirements

GED or High School Diploma.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License.
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Associate Degree
Automotive field of study/work experience.
3-5 years of work experience.
Automobile Salesperson License.

Responsibilities

Selling, identifying, and documenting service, maintenance, and repair services for customers.
Scheduling service to be performed.
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Conducting road tests on customer vehicles.
Inspection of customer vehicles.
Conveying information between customers and service technicians.
Interacting with customers, service manager, service technicians, and employees from various departments.