Automotive Service Advisor - Sterling McCall Honda
About The Position
Group 1 Sterling McCall Honda is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the Honda brand in a modern, high-performing environment focused on delivering an exceptional customer experience. We’re seeking someone who is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed.
Requirements
- Proven customer-facing sales experience required
- Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
- Familiarity with CSI scores/customer surveys
- Valid driver license in the state that you will work and a good driving record
- Excellent customer service skills
- Professional appearance and work ethic
- Must pass background check, MVR, and drug screening
Nice To Haves
- Automotive background is a plus
- Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed.
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturer’s warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Benefits
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
