Customer Service Advisor

Carvana • Cleveland, OH

2d • Onsite

About The Position

We're looking for a Service Advisor to join our growing team. You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You'll guide them through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between our technicians and customers. If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you.

Requirements

• 3+ years of experience in a customer-facing role
• Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop.
• Excellent customer service, communication and time management skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational and multitasking abilities while maintaining high standards.
• Proficiency with dealership DMS (Tekion) and scheduling software.
• Valid driver’s license and clean driving record.
• Must be able to read, write, speak and understand English
• Must be at least 18 years of age

Nice To Haves

• Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus.

Responsibilities

• Greet customers, conduct vehicle walk-arounds, assist with logistics (e.g., loaners/shuttles), and consult with customers to document vehicle concerns on Repair Orders (ROs).
• Advise customers on all recommended maintenance and repairs based on technician findings and OEM guidelines, providing accurate cost and time estimates.
• Ensure all warranty and manufacturer processes are followed correctly, and coordinate service completion with technicians and the parts department.
• Maintain constant contact with customers to provide repair status updates, relay any additional recommendations, and communicate potential delays.
• Conduct post-service follow-up to ensure customer satisfaction and encourage the completion of surveys.

Benefits

• Full-Time Position with a competitive hourly wage
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy, both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees