Service Advisor - Construction & Industrial Equipment

Best Line Equipment•North Towanda Township, PA

11d•$21 - $25•Onsite

About The Position

We're looking for an experienced Service Advisor to join our Towanda, PA team. This is a key customer-facing position that connects our customers with our service technicians, parts department, and service management team. The right person will be organized, responsive, comfortable around equipment, and confident communicating both technical information and repair costs to customers.

Requirements

Excellent customer service and communication skills
Strong organization and attention to detail
The ability to manage multiple repairs and priorities at the same time
Comfort discussing repair needs, estimates, parts, and labor with customers
The ability to communicate effectively with technicians and service management
Basic understanding of mechanical, hydraulic, electrical, or diesel systems
Computer proficiency and the ability to learn service and dealership software
A valid driver's license and clean driving record

Nice To Haves

Someone who enjoys working with people and has an interest in equipment and how it works.
Experience working with construction, industrial, agricultural, aerial, or heavy equipment is strongly preferred
A high school diploma or equivalent is preferred.

Responsibilities

Serve as the primary point of contact for customers throughout the repair process
Build strong customer relationships through professional, timely, and knowledgeable service
Listen to customer concerns, document repair requests, and communicate equipment issues clearly, and estimated labor
Track repair progress and keep customers informed of status, delays, additional repairs, and completion times
Prepare accurate estimates for parts, labor, and total repair costs
Obtain customer approval for repairs and communicate changes to the original estimate
Process warranty claims and maintain accurate repair documentation
Coordinate parts requirements with the Parts Department
Maintain accurate customer and equipment records
Review completed work and prepare final customer invoices
Follow up with customers after repairs to ensure their needs were met
Help ensure repairs move efficiently from initial customer concern through final delivery