Service Advisor - Heavy Equipment

Ring Power Corporation•St. Augustine, FL

4d•Onsite

About The Position

The primary function of the Shop Service Advisor is to work with the immediate Supervisor in assigning and supervising technicians. The Service Advisor is to set the best possible standards in all duties given him by the Foreman and to help the Foreman in all training, testing and evaluations. The Shop Service Advisor is to be the working leader of personnel in assigned work area. Responsible for scheduling, supervising and developing shop technicians. Ensuring Technicians are aware of Safety requirements know their job assignments prior to shift start. Establish procedures for troubleshooting and diagnosing. Ensure repair processes are followed at all times and all safe work practices are adhered to. Assist Shop Technicians in the proper diagnosis of difficult problems. Schedule and conduct bi-monthly Toolbox Safety Meetings on relevant topics, copy of attendants list documented and saved. Effectively coordinate service work flow job assignments to shop technicians. Maintain a high level of quality for all repairs on machines and components to ensure no faulty work leaves shop. Communicate effectively with internal and external customers as well as all Technicians. Customer is immediately notified of additional repairs deemed necessary, but not included in the estimate and/or work order. Ensure all open work orders are reviewed daily to assure no work order is open more than three days without just reason. Performs other duties as assigned.

Requirements

High School diploma or GED
3-4 years of experience
Completed all required training curriculum to be designated a Service Advisor.
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Moderate level capability in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Job requirements frequently change requiring re-training once or more per year.
Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Job requires creativity as part of carrying out daily activities. New approaches are encouraged.
Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
Assigning and supervising technicians.
Setting the best possible standards in all duties given by the Foreman and helping the Foreman in all training, testing and evaluations.
Being the working leader of personnel in assigned work area.
Scheduling, supervising and developing shop technicians.
Ensuring Technicians are aware of Safety requirements and know their job assignments prior to shift start.
Establishing procedures for troubleshooting and diagnosing.
Ensuring repair processes are followed at all times and all safe work practices are adhered to.
Assisting Shop Technicians in the proper diagnosis of difficult problems.
Scheduling and conducting bi-monthly Toolbox Safety Meetings on relevant topics, with a copy of the attendants list documented and saved.
Effectively coordinating service work flow job assignments to shop technicians.
Maintaining a high level of quality for all repairs on machines and components to ensure no faulty work leaves shop.
Communicating effectively with internal and external customers as well as all Technicians.
Immediately notifying customers of additional repairs deemed necessary, but not included in the estimate and/or work order.
Reviewing all open work orders daily to assure no work order is open more than three days without just reason.
Performing other duties as assigned.