Service Advisor
About The Position
Sunwise Automotive Group is looking for an experienced Service Advisor to join their growing and expanding team at Marin Subaru. The company strives to simplify every aspect of buying, owning, and servicing every vehicle. They are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join their team. They are a progressive, fast-paced, growing company focused on premium customer experience. At Sunwise Auto Group, they offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. They are looking for Service professionals who think differently and strive to provide 100% customer satisfaction – utilizing the latest technologies to find the perfect solutions for their guests. As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
Requirements
- Minimum of 2-3 years’ experience
- Highline dealership preferred
- Excellent follow-through skills
- Broad knowledge of new vehicle technologies and mechanical operations
- Fantastic communication skills
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Ability to be analytical, problem solve and multi-task
- Team oriented and self-motivated
- Experience with CDK preferred
- Valid driver's license and clean driving record
Responsibilities
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Oversee administration of warranty claims as well as training and supervising of service department
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow-up with progress calls and/or emails to customers regarding any changes in the estimate or pick-up time
- Resolve customer complaints and questions
Benefits
- Competitive Wages – monthly pay range ($2,929.33-$12,000)
- Professional, fun, and friendly work environment with supportive management
- PTO, and paid holidays
- Excellent benefits package including medical, dental, & vision
- Opportunities for career growth and advancement
- Paid Life Insurance
- Flexible Spending Accounts
- 401K and employer match
- Employee discounts on vehicle purchases, parts, and service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
