Service Advisor, 70-80, Full Benefits Package

CarHop•Minneapolis, MN

7d•$70,000 - $80,000•Onsite

About The Position

CarHop is adding a Service Advisor in our Minneapolis District. This role involves reviewing technician notes, diagnostic findings, and repair recommendations, prioritizing safety and drivability issues, and verifying warranty and non-warranty covered repairs. The Service Advisor will also maintain department standards, support Sales and Finance teams, and collaborate with fellow Service Advisors on repair estimates. CarHop is an industry leader in the Buy-Here, Pay-Here marketplace, specializing in helping individuals with less-than-perfect credit achieve transportation independence. The company operates in 12 states and is focused on helping people drive and changing lives.

Requirements

ASE Certification required (minimum of 2 current certifications preferred).
3+ years experience is a must but 5+ year is preferred in a dealership or independent repair environment.
Strong understanding of vehicle diagnostics, safety systems, and drivability issues.
Excellent communication skills—must be able to translate complex repair needs into easy-to-understand terms.
Must have basic computer knowledge and be comfortable with using different online systems to assist in repairs you may not be an expert with.
Negotiation skills when handling/working with shops and vendors.

Responsibilities

Review technician notes, diagnostic findings, and repair recommendations.
Prioritize safety and drivability issues from multi-point inspections and estimates.
Help verify proper warranty and non-warranty covered repairs on both company and customer vehicles.
Maintain department standards, expectations, and company core values.
Provide support for the Sales and Finance teams when needed.
Able to work with fellow Service Advisors and collaborate with one and other on direction/outcome on specific repair estimates.