Service Advisor - PI

Price Cars Fairfield, LLC.•Fairfield, CA

153d

About The Position

The Service Advisor greets customers and directs them to available technicians, while coordinating with service technicians and managing the dealership’s workflow and schedule. The role explains repair needs, available service and parts options, warranty protections, potential cost savings, and the trade-offs between repairing and trading in a vehicle. It also handles service scheduling, customer updates, vehicle drop-off and pick-up information, payment processing, and communication about parts availability. The Service Advisor is expected to maintain positive customer relationships and follow the Bureau of Automotive Repair’s “Write it Right” Manual. The position requires compliance with California Labor Code and wage-and-hour laws, including requirements for compensation, breaks, and accurate time records. It also requires compliance with state and federal laws concerning equal employment, pay equity, harassment, discrimination, retaliation, and reasonable accommodations. Work may take place outdoors and may involve driving small and large vehicles, noisy environments, and inclement weather. Physical demands include lifting, bending, standing, and carrying, pushing, or pulling up to 50 pounds.

Requirements

Prior experience in a customer-oriented environment.
Ability to work in a fast-paced, dynamic environment.
Must pass a background check.
Good driving record.
Class A commercial driver’s license (CDL).
Basic knowledge of cars and maintenance.
Willingness to learn and expand knowledge.

Responsibilities

Understand and comply with California Labor Code and wage-and-hour laws, including compensation for all hours worked, required meal, rest, and recovery periods, and accurate time records.
Comply with state and federal laws concerning equal employment, pay equity, harassment, discrimination, retaliation, and reasonable accommodations.
Greet customers and direct them to available technicians.
Consult with Service Technicians about necessary repairs and alternatives to expensive repairs.
Explain company products, services, parts, and service options to customers.
Answer questions about service outcomes, scheduling, appointments, vehicle drop-off, and pick-up.
Provide information and advice about warranty protections, potential cost savings, and the advantages of trading in versus repairing a vehicle.
Manage and oversee the dealership’s workflow and schedule.
Call customers with updates about service changes or vehicle pick-up times.
Maintain positive customer relationships to encourage repeat business.
Explain services rendered and costs to customers and process payments.
Act as a liaison between Service Technicians and customers regarding parts ordering, and ensure parts are available when needed.
Know and follow the Bureau of Automotive Repair’s “Write it Right” Manual.