Automotive Service Advisor

River Oaks KIA•Lansing, IL

6d•$60,000 - $90,000

About The Position

The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton's River Oaks KIA. The Service Advisor serves as a liaison between customers and technicians, presenting vehicle repair recommendations and helping customers address their vehicle maintenance needs. The role works in the Service Lane to provide excellent service and suggestions for keeping customers’ vehicles in top condition. The dealership is described as brand-new, with new equipment and a state-of-the-art facility. Compensation has a potential range of $60,000–$90,000+ per year, including incentive-based pay. A retention bonus may be available based on CSI results.

Requirements

Exceptional customer service skills.
Ability to learn and use technology.
Willingness to undergo a background check and drug screen in accordance with local law and regulations.
Be at least 18 years old to comply with the company driving policy.

Nice To Haves

Previous Automotive Service Advisor experience is a plus but not required.

Responsibilities

Work with customers to ensure their vehicle maintenance needs are met and addressed.
Write repair orders with transparent cost and time estimates.
Communicate promptly with customers and keep them updated throughout the service process.
Coordinate frequently with technicians and Parts to support timely completion of work.
Maintain a positive attitude and strong work ethic with customers and coworkers.
Use fixed operations technology.
Perform other duties as assigned by management.