Service Advisor - Kia of Hamilton

AutoCanada Inc.•Hamilton, ON

25d•CA$0 - CA$40,000•Onsite

About The Position

Kia of Hamilton is seeking an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join their growing team. This role is crucial in curating the service experience for valued clients who choose to service their vehicles at the dealership. The ideal candidate will be a friendly and motivational individual.

Requirements

Minimum of 2-year dealership experience in a Service Advisor role required.
Automotive knowledge.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Ability to thrive in a fast-paced environment with many priorities.
Demonstrated communication and interpersonal skills.
Must be able to remain calm when customers and/or situations are not.
Organization and follow-up skills.
Experience and desire to work with technology.
Valid driver’s license with a clean driving record.

Nice To Haves

CDK experience is an asset.

Responsibilities

Estimating the cost and time needed for a wide range of repairs.
Welcoming customers and discussing their needs.
Answering customer inquiries, either in person or on the phone.
Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
Prepare repair orders by detailing the vehicle’s problems or symptoms.
Connecting customers to the right auto technician.
Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
Maintaining automotive records by keeping track of problems and corrective actions.