Service Advisor - Fowler Kia of Windsor

FOWLER OF WINDSOR INC•Windsor, CO

1d•Onsite

About The Position

Fowler Kia of Windsor is seeking a Service Advisor who can make customers feel welcome and confident that their needs are being met. This role requires an expert in customer service, comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. The ideal candidate will be adept at communicating repair needs, providing accurate estimates, and ensuring customer satisfaction.

Requirements

Valid Driver's License
MVR acceptable to our Insurance Carrier
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Nice To Haves

Experience with Kia

Responsibilities

Greet service department customers promptly and courteously.
Listen to each customer and clearly articulate repair needs to technicians.
Upsell recommended/additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair/maintenance costs.
Adhere to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of progress.
Inspect repair quality and ensure that all work is complete.
Notify customers when vehicles are ready for pick up.
Review and explain repairs and associated costs with customers.
Perform an active delivery of vehicles.
Handle minor customer concerns and complaints.
Keep Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.