Service Advisor - Acura of Hamilton

AutoCanada Inc.•Hamilton, ON

1d•Onsite

About The Position

Acura of Hamilton is seeking an experienced and passionate Service Advisor to join their growing team. This role is crucial in curating the service experience for valued clients. The ideal candidate will be friendly, motivational, and dedicated to delivering exceptional customer service. As part of the AutoCanada dealership network, the dealership offers a fast-paced, innovative, and supportive environment with opportunities for career growth.

Requirements

Minimum of 2-year dealership experience in a Service Advisor role required
CDK experience is an asset
Automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Demonstrated communication and interpersonal skills
Must be able to remain calm when customers and/or situations are not
Organization and follow-up skills
Experience and desire to work with technology
Valid drivers license

Nice To Haves

CDK experience

Responsibilities

Estimating the cost and time needed for a wide range of repairs.
Welcoming customers and discussing their needs.
Answering customer inquiries, either in person or on the phone.
Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
Prepare repair orders by detailing the vehicle’s problems or symptoms.
Connecting customers to the right auto technician.
Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
Maintaining automotive records by keeping track of problems and corrective actions.